Customer Service & Support

How to Maintain an Aircon

For Optimum Performance

General - During Cleaning

Close all windows and doors.
Draw the curtains / blinds.

Human comfort temperature is between 23�C - 25�C.
It takes an average of 1 - 2 hours to cool a room.

Do not block air inlets and outlets of the indoor unit and outdoor unit.

Care and Cleaning
General - During Cleaning

Air filters should be cleaned every two weeks.
Failure to do so will impair the flow and cooling capacity of your system.

Air purifying filters need to be replaced every three months.
Replace when colour turns dark even if filters are not three months old.

General Servicing

To achieve better air conditioning performance, periodical maintenance
by a qualified service technician is recommended,
apart from regular cleaning by the user.
Frequent usage of the air conditioning system as well as the environmental factors result in air conditioners turning dirty and dusty.

For the outdoor unit, during the cooling operation, condensation may
cause drips from the piping connections.
Do not place anything which is not water resistant under the indoor and outdoor unit.

Air Purefying Filters

Helps remove fine dust, pollen, tobacco smoke and odour in the room.
To improve the condition of the system and to prolong its life span, please contact our service shop for maintenance.

Userful Tips
If there are any faults with your air conditioners, here are some tips:

If air conditioner is not operating, check:

Power source plug is completely connected.
Power supply is not interrupted.

Any obstruction blocking the unit and the remote control signal.
Thermostat (temperature) is accurate.

Remote control is in cooling mode.
If air filter is dirty.

If the lamp still flashes, call for service.

If cooling effect is poor, check:

Air filter is not clogged.
Windows and doors are closed.

RED light is blinking, check:

If air inlet or outlet of the indoor or outdoor units are blocked.
Batteries in the wireless remote control.

Any obstruction blocking the air inlet or outlet of the indoor or outdoor
Airflow rate and air direction are set properly.

Clean the air filters or take all obstacles away and turn the breaker OFF.
Then turn it ON again and try operating the air conditioner with the remote controller.

More Useful Tips

For water leaks, check:

If the water from the drainage end of the pipe is flowing smoothly during
If this happens, we recommend you have the indoor unit washed by a qualified technician. Consult the service shop where you bought the air conditioner.

If the outdor unit emits water, in cool mode:

Moisture in the air condenses into water on the cool surface of the
outdoor unit pipe, which causes water to drip.
If there is no drain water, water may be leaking from the indoor unit. Stop operating and consult the service shop for general servicing.

If the air conditioner emits sounds,

A flowing sound: This is the sound of refrigerant gas flowing in the air conditioner.
Water from the outdoor unit must be discharged to a place of good drainage.

Warranty Service/Request

Customer Name


Postal code

Contact No.



Equipment Type

Date (dd/mm/yyyy)


Model Number

Serial Number

Warranty Card Number

Date of Purchase

Description of Symptom
Not Working

Not Cold

Trunking condensation

Gas leaking

Trip power supply

Fan coil water leaking

Fan coil noisy

Fan coil smelly

Horizontal vane not working

Horizontal vane broken

Outdoor water leaking

Outdoor unit noisy

General servicing

Remote control not working

Remote control no display

Other symtoms

Quote before repair if total repair cost more than Rs

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Contact No.

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